General Terms

Advance sale and ticket validity period

Train tickets for one direction travel are valid for 1 day.

Return tickets (return travel), for distance up to 100 km are valid for 1 day. For distances longer than 101 km and more, are valid for 15 days, provided that for a one direction travel (either in departure or return) the ticket is valid for 1 day. The validity period for departure commences on the day stipulated on the ticket, as a first day of validity period, and for return, from the day of the beginning of the travel in the return, counting from the date written on the train ticket by a train conductor during the first ticket inspection.

Interruption of travel

With a ticket for one direction travel, the interruption is allowed once but with the return ticket, it is allowed once in departure and once in return, but in both cases, it is mandatory for the tickets to be verified at the station of interruption of travel, immediately after leaving the train. If the train ticket has not been verified during th interruption of the travel, the ticket will not be valid for the continuation of the travel from the station where the travel was interrupted.

The interruption of the travel does not imply the prolongation of the ticket validity period.

For train tickets, issued at global prices, interruption of the travel is not allowed.

Reimbursement of unused tickets

Request for reimbursement of unused tickets should be submitted to railway station ticket sales offices in the following cases:

a) for completely unused tickets not later than the first day of the ticket validity period, the request is submitted at the office of the departure station, i.e. dispatching station;

b) for the return ticket for unused return travel not later than the last day of the ticket validity period, the request is submitted to the ticket office at the departure station of in return,

c) for partially unused tickets, when the passenger gives up from the further travel, the request is submitted at the ticket sales office at the station where the travel is interrupted, immediately after leaving the train,

d) for the use of 2. class with 1. class ticket, due to the lack of free seats in class 1, the request is submitted at the ticket sales office at the destination station immediately after leaving the train,

e) for the use of the train of lower tariff class with the train ticket for the train of higher tariff class, the request is submitted to the ticket sale office at the destination station immediately after leaving the train.

Before the submission of the requests for charge refund, it is necessary to: – for cases under b) and c) submit the train ticket for verification to the responsible employee at the departure station in return, i.e. at the station where the travel was given up by the passenger; – for cases d) in addition to the ticket, one should submit the corresponding certificate issued by the conductor on board.

From the amount refundable to the passenger, for the costs of the railway company, 10% is deducted.

If the train ticket is returned due to the fault of the railway company or is returned at the same day at the same ticket office where it was purchased, the amount of 10% is not deducted.

If the ticket sales office at the station is closed at the time of train arrival, the request is to be submitted not later than the following working day of the station.

In other cases, for ticket reimbursement is necessary to submit a written request to the competent JSC Srbija Voz Revenue Control Department. Ticket reimbursement is made on the basis of the original ticket containing verification which shows that it has not been used. A passenger may also enclose other evidences showing that he/she has not used the ticket.

Seat reservation

In seat reservation procedure, a passenger can request the reservation of seat, berths and beds. Reservation of seats may be requested on the same day when the ticket is purchased or may be made subsequently in cases when the ticket has been purchased in advance provided that a passenger shows his/her ticket.

A passenger should take the reserved place not later than 15 minutes after the departure of the train from the station where the reservation was made; otherwise the reservation will be considered invalid.

The amount for seat-reservation fee is refundable only in case when the reservation is not used by the fault of the railway company.

In the stations equipped with electronic ticket issuing system, the passenger cancelling the journey can return the seat reservation. If the request is submitted one day before the journey, the paid amount is refundable with deduction of 10% and when the request is submitted on the day of journey (not later than three hours before train’s departure), the paid amount is refundable with deduction of 50%.

Transport of hand luggage

A passenger, as the hand luggage, has the right to transport, free of charge, the objects that can be easily placed above and under the taken seat in the passenger coaches. The objects that need more space than the above cited are deemed as the exceed hand luggage and for its transport the passenger pays the foreseen amount.

Transport of pets

If not opposite to special rules, in the passenger coaches is allowed to bring:

• Little pets (put in cages, baskets or other appropriate package), if they can be placed as hand luggage,

• Bigger dogs brought by army, police and blind persons can be transported in passenger coaches of 2nd class.

• A dog can be brought (put) into compartment only with the consent of all passengers in the compartment.

• Notwithstanding the size, dogs must have nose muzzle, and larger dogs must be held on a short leash.

• For dogs transported in passenger train, 50% of the regular transport fare for 2. class is paid, and if transported in sleeping cars or couchettes, the passenger must have the cabin for exclusive use/single cabin.